WHAT IS OUR REFUND POLICY?
When you are due a refund, most often it is processed within 2-5 business days and issued to the payment account used for the original purchase.
- If you originally paid for your order using a credit card, debit card, or PayPal, it may take up to five additional business days before the refund is reflected on your account statement.
- If the original account is closed, or if the card used has expired, we will issue your refund through the mail as a cashier's check within 7-14 business days.
- If you originally paid using a secure form of payment, such as a wire transfer, Western Union, or money order, the refund is sent by mail to your shipping address as a cashier's check within 7-14 business days.
European Union Customers
When you are due a refund, it will be processed back to your original form of payment no later than 14 days after we are notified of the return. Refunds or in-store credit awards will be issued upon receiving a written statement (which may include a tracking number or invoice) from a recognized postal or transport provider which specifies both the sender and recipient, or once we have received and processed the return at our warehouse. The amount refunded or issued as an in-store credit is for the price of the returned product and the cost of shipping that item to you.
Unfortunately when you are due a refund, there are many external factors that can impact how long it takes for a refund to process back to your account. Every bank handles transactions differently; some are returned quickly, while others can take an extended period of time. Once we have refunded the transaction on our end, it could take anywhere from 4-25 business days to be reflected on your account.
We apologize, but we are unable to send cashier’s checks internationally. If your payment account is closed, or if you paid using a secure form of payment, please contact our Customer Service department so we can work with you to find the best option for processing your refund.
For more information on processing a return, please visit our Returns Policy page. For further assistance, please contact our award winning Customer Service department. We'd love to help you anytime; 24 hours a day, 7 days a week.